DIY customer service standards

regular inspections of sales points

Contact with the customer at sales points is of crucial importance. There are many issues that may be resolved online or via phone, however, the most important ones require face-to-face meetings. Due to this fact, we put our Regional Sales Consultants at your disposal. At least once a quarter, they will come to the sales points in order to help customers.

stationary customer service specialist support

A Customer Service Centre Specialist is an essential partner of a Regional Consultant. The specialist will analyse your order, explain any discrepancies and supervise the delivery process. They will also help you resolve any customer complaints. Additionally, they will send you information about new arrivals and changes to the offer.

identification of needs at the sales points

Commercial results depend primarily on a suitable offer. Our team will tailor your offer to the needs of each customer individually. We know how to diversify it in a way that will be suitable for customers from different urban centres. We also recognise the importance of our competitors.

design of the product display

Having selected the products, we will help you display your stock to bring you satisfying sales. We know advanced merchandising rules inside out. We will also take care of your cross-selling techniques and/or provide you with a display stand if necessary.

over 95% of the orders completed within 48h free of charge

We respect your and your employees’ time. This is why we care about quick and complete delivery. We know that any mistakes require additional effort from everyone. We cooperate only with reliable and trusted courier companies, so our deliveries are usually done faster than you think. A total of 95% of the orders submitted through EDI or B2B (eAkces24) are completed within 2 working days.

sending and receiving data through EDI

The exchange of commercial documents made with the use of high-tech tools is our standard. EDI transfer prevents errors and enables us to process your order more quickly. Electronic data interchange is also a part of our environmental policy.

complaints resolved within 48h

We are constantly improving the quality of our products and customer service standards. We know that lengthy complaint handling can be very annoying. Our procedures are short and simple. Almost 95% of complaints are resolved in no time if you make them online through our website.

A 60-day trade credit for reliable payers

We are aware that entrepreneurs do not always have enough working capital. If you make regular purchases at the required level*, you have been cooperating with us for at least 1 year, and have always repaid your liabilities on time, you will get a 60-day trade credit from us.

eAkces24: online customer service

Customers who do not use EDI transfer can use the eAkces24 service at www.eakces.eu. You can find our offer there and its availability. You can also make an order, check its status and browse through your purchase history. Thanks to eAkces24, you will receive your order more quickly.

affordable minimal logistics

Storing reserve supplies costs money. Moreover, store shelves cannot accommodate all of your offered products. We offer free delivery on orders over PLN 900.